Returns & Refund Policy

Last updated: September 2026

At My Little World, we want you and your little artist to be completely happy with your order. We carefully package each product before it leaves us, but we understand that sometimes things don't go according to plan.

1. Damaged or Defective Products

If your product arrives damaged, defective or not in good working order, please contact us as soon as possible.

Please email us at mylittleworldza@gmail.com with:

• Your order number
• Your name and contact details
• A description of the problem
• Clear photographs of the product and packaging

We may ask you to return the item so that we can inspect it.

Your rights in relation to defective or unsafe goods are protected by the South African Consumer Protection Act. Where applicable, goods may be returned within six months of delivery if they fail to meet the required standards, and the consumer may be entitled to a repair, replacement or refund.

2. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

We will work with you to arrange the correct item or, where appropriate, a refund.

3. Change of Mind

Because our products are creative activity kits and plaster pieces, we do not offer returns or refunds simply because you have changed your mind, where the goods are correctly supplied, undamaged and not defective.

This does not affect any rights you may have under the Consumer Protection Act or other applicable South African law.

4. Items Damaged After Delivery

My Little World cannot accept responsibility for damage caused by:

• Incorrect use of the product
• Accidental damage
• Misuse or negligence
• Failure to follow the product instructions
• Damage caused after delivery

Where a product has been altered or damaged after delivery, this may affect your rights to return it under the statutory warranty.

5. Refunds

Where a refund is approved, the refund will be processed using the original payment method where reasonably possible.

Please allow 5–10 business days for the refund to reflect, depending on your payment provider or bank.

6. Return Shipping

Where a return is required because an item is defective or does not meet the required standards, the return will be handled in accordance with your rights under the Consumer Protection Act. The Act provides that qualifying defective goods returned within six months are returned at the supplier's risk and expense.

For other returns that My Little World agrees to accept outside of a statutory right, we will advise you of any applicable return delivery costs before the return is arranged.

7. Sale Items

Sale items and promotional products are still covered by applicable consumer rights. A sale price does not remove a customer's rights in respect of defective goods.

8. How to Contact Us

If you have a problem with your order, please contact us:

My Little World
📧 Email: mylittleworldza@gmail.co.za
📱 WhatsApp: 0834127710
🌐 Website: www.mylittleworld.co.za

Please include your order number whenever contacting us about a return or refund so that we can assist you as quickly as possible.

💕 Our Promise

We put lots of love and care into every My Little World order. If something isn't right with your order, please contact us before sending anything back so that we can help you find the best solution.

Little hands. Big imagination. 🌈