Shipping Policy

Last updated: September 2026

At My Little World, we want your order to arrive safely and ready for your little artist to enjoy! 🌈✨

We carefully package each order before it leaves us and use courier services to deliver your My Little World products.

📦 Shipping & Delivery

We currently offer delivery within South Africa.

Orders are shipped using our courier service through Bob Go, which helps us arrange and manage deliveries.

Delivery fees are calculated at checkout based on the delivery address, parcel size and available courier options.

Delivery fees are not included in the product price unless specifically stated.

🛍️ Processing Your Order

Once your order and payment have been received, we will begin preparing your order.

Please allow approximately 2–3 business days for your order to be processed and packed before it is handed over to the courier.

During busy periods, product launches, promotions or holidays, processing may take slightly longer.

We will do our best to keep you informed if there are any significant delays.

🚚 Delivery Times

Once your order has been collected by the courier, delivery times will depend on your location and the courier service selected.

Estimated delivery times may vary, but generally:

• Major centres: approximately 2–5 business days
• Outlying areas: approximately 3–7 business days

These are estimates only and are not guaranteed delivery times.

Courier delays can occur due to weather, public holidays, high-volume periods, incorrect addresses, unforeseen circumstances or other factors outside of My Little World's control.

📍 Delivery Address

Please make sure that your delivery address, contact number and email address are correct when placing your order.

My Little World cannot be held responsible for delays or additional delivery costs resulting from an incorrect or incomplete address supplied at checkout.

If you realise that you have entered the wrong delivery information, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

📦 Tracking Your Order

Where tracking is available, you will receive your tracking information once your order has been handed over to the courier.

You can use the tracking information to follow the progress of your delivery.

Please keep an eye on your tracking updates and ensure that someone is available to receive the parcel where required.

🏠 Missed Deliveries

If a delivery attempt is unsuccessful, the courier may make another delivery attempt or contact you to arrange delivery.

Additional delivery charges may apply if a parcel needs to be redelivered due to circumstances caused by the customer, such as:

• An incorrect address
• An incorrect contact number
• Nobody being available to receive the parcel
• Failure to respond to courier communication

💔 Damaged Parcels

We take great care when packaging our products.

If your parcel arrives visibly damaged, please take photographs of the packaging and the contents before discarding anything and contact us as soon as possible.

Please include:

• Your order number
• Photographs of the parcel
• Photographs of the damaged product
• A description of what happened

We will assess the issue and assist you in accordance with our Returns & Refund Policy and applicable South African consumer law.

📦 Lost Parcels

If your parcel appears to be lost or has not arrived within the expected delivery period, please contact us.

We will work with the courier to investigate the delivery and provide you with an update.

🌸 Local Collection

If you offer local collection in the future, you can add the following section:

Local collection may be available by prior arrangement. Please select the appropriate collection option at checkout or contact us before placing your order.

🌈 Important Information

My Little World is not responsible for delays caused by circumstances outside of our reasonable control, including courier disruptions, severe weather, public holidays or incorrect delivery information.

However, if there is a problem with your delivery, please contact us — we are always happy to help where we can. 💕

💕 Questions About Your Delivery?

My Little World
📧 Email: mylittleworldza@gmail.com
📱 WhatsApp: 0834127710
🌐 www.mylittleworld.co.za

Little hands. Big imagination. 🌈✨